WE ARE OPEN BUT WE ARE WORKING REMOTELY AND YOU CAN ACCESS ALL SERVICES ONLINE NOW

As COVID-19 moves from epidemic to pandemic status, we are taking new steps for health and well-being of our entire community including each of you which is at the forefront of our thinking. We are now working remotely to limit spread of Covid-19. Please DO NOT come to surgery until advised by our clinician for full information on how to access all our services online please see below.

Please note that due to the Corona virus risk and potentially infected patients booking appointments, we are changing all appointments to telephone triage. Please use following methods to contact us.

APPOINTMENTS:

FOR COUGHS AND COLDS SYMPTOMS
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do - please see NHS 111 Online: About coronavirus (COVID-19).

• Please do not go to a GP surgery, pharmacy or hospital.
• Phone NHS 111 if you need to speak to someone.

FOR ALL OTHER APPOINTMENTS USE E-CONSULTATIONS
Use our website to consult doctors online for e-consultations. This is quickest way for getting doctor advice.

THE TRIAGE SERVICE
Only for urgent conditions call us on 0208 223 9840.

The Triage Service is intended to help you if you have an urgent medical problem and you cannot get computer or online service. The receptionist will ask you to provide a brief description of the issue to help the doctor who will be calling you back. Your name will be added to the Triage list.

Please note phone lines are very busy so please use e-consultations wherever possible.

SELF ISOLATION SICK NOTE
If you are self isolating and your employer asks to see a sick note, please use this link: https://111.nhs.uk/isolation-note/

PRESCRIPTIONS
HOW TO ORDER

1. NHS APP - Use online services to order repeat prescription – you do not need a password to login to your account just download NHS app on your phone
2. Order by email wfccg.thefirs@nhs.net 
3. If you cannot do any of these – please put your prescription through the letter box through surgery door and write name of pharmacy you would like to pick it up.

PLEASE REMEMBER IF WE DO NOT HAVE NAME OF YOUR PHARMACY GIVEN TO US WE WILL AUTOMATICALLY SEND YOUR PRESCRIPTION TO OUR LOCAL PHARMACY (The Pill Box Pharmacy, 23 St James Street, Walthamstow, E17 7PJ Tel: 02085205820)

REFERRALS AND ANY ADMIN LETTER 
The Surgery will contact you.

VACCINATIONS, SMEARS AND HEALTH CHECKS WITH NURSES
Will be booked after a pre-screening questionnaire is completed by staff.

NEW PATIENTS ARE WELCOME
Please register online by completing forms on https://www.thefirs.org.uk/new-patients.aspx

PLEASE DO NOT COME TO SURGERY AS ALL SERVICES ARE AVAILABLE ONLINE NOW

Our purpose-built medical centre was built in 1999 and provides a full range of general family health services for the surrounding area.

We offer a wide variety of up-to-date diagnostic and therapeutic services in a modern, light and friendly environment and are very ably supported by our enthusiastic nursing and administrative staff.

There is wheelchair access to the surgery.

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