Appointments

Appointments System

Consultations are by appointment and can be booked over the telephone during surgery hours.

Routine appointment (pre-booked) are available to be booked up to 4 weeks in advance.

Urgent/same day appointments are used for medically urgent cases which cannot wait till next routing appointment.  Patients are advised to call the surgery from 08:00 for the morning session and 14:30 for the afternoon session. Prior to booking these appointments practice staff will ask the reason for this appointment and it would help if patients could inform he receptionist of the nature of the appointment required.

Telephone Consultations

It may not always be necessary to have a face to face appointment with doctors and nurses but they make themselves available to speak to patients on the telephone during the course of the day.  if you wish to speak to a clinician on the telephone please provide a number where you can be contacted.  If your phone does not accept calls from a withheld number please provide an alternative contact number for us to use.

If the call is urgent the receptionist will ask the doctor/nurse to call the patient as soon as possible. Please make sure that the practice has your correct contact details including your mobile number and email address.

E-Consults

We now offer E-Consults as part of our service. It is an online service separate from Patient Access where you can use to get advice from the doctor, self-help information or any help with administrative request such as sick note or test results. Please follow this link: https://thefirs.webgp.com/

Extended Access

People living in Waltham Forest are now able to make an appointment to see a GP in the evenings and at weekends. 

Click here for more information about times and locations.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. All other requests for visits will be assessed by the doctor on call. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Opening Times

Please select a site

Chaperones

There are occasions when patients need to be assessed by a doctor which might involve intimate examinations.

This Practice is committed to putting patients at ease whenever possible, and if you wish a chaperone to be present during your examination please do not hesitate to ask the doctor.

It may not be possible for such a chaperone to be provided immediately and you might have to return for the examination to be carried out at a mutually convenient time.

Trust is important in the relationship between GP and patient and we would, at all times, wish you to feel able to ask for a chaperone, should you require it.

Teaching Practice

The medical students will be undertaking some of their education in this practice and you may see a medical student in addition to your doctor.

This is a very important part of their training as future doctors, and we are grateful for your help in this regard.  All student activities are supervised by your doctor.

However, if you prefer to see the doctor alone, without a student being present, then you are completely free to do so.  This will not affect your treatment or care in any way.

Please let the receptionist know if you would prefer to be seen without a student present.